Terms & Conditions

1.1 Description, information, images and photographs contained in our website, social media pages and brochures are described as best as we can but we cannot guarantee that colours, details and images will be entirely accurate as all of our goods are made from natural fabrics and slight variations will occur.

1.2 Whilst most leathers will be very close in both colour and texture to the leather samples that are available to view in the studio and during private fittings, there might be variations in the shade and depth and as such samples are provided as a guide only and do not constitute an exact reference. An exact colour or texture match cannot be guaranteed.

1.3 As leather is a natural fabric, some leathers will show grains and imperfections but this should enhance the authentic handmade look of our boots and adds to the authenticity. Any such grains and imperfections will fade over time and will not deem the boots faulty in any way.

2.1 You may wish to enquire about our bespoke, custom-made goods and products and seek a quotation from us. Any quotation should not be considered an offer nor shall it be binding on either party.

2.2 Bespoke, custom-made goods and products can be ordered in the studio, through our website, by zoom or by telephone and such orders shall be deemed effective on the day your deposit is received and we send confirmation of your order by email.

2.3 If orders placed by email, zoom or telephone, are accepted, we will issue you with an invoice for a non-refundable 50% deposit or £250 per pair of custom tall boots, which will provide for payment on the terms set out therein.

2.4 Should you wish to order custom goods through our studio, you will be required to pay a non-refundable 50% deposit or £250 per pair of custom tall boots on the date of ordering.

3.1  Prices for bespoke or custom-made products are valid for one month from the date of the invoice or quotation.

3.2 All prices are stated in pounds sterling.

For customers resident in the United Kingdom, prices are inclusive of UK VAT at the applicable rate unless otherwise stated.

For customers outside the United Kingdom, prices are exclusive of UK VAT. Any import duties, local taxes or customs charges payable in the destination country are the responsibility of the customer and are not included in the invoice unless expressly stated.

3.3 Any offer, discount or promotion available on the website cannot be used in conjunction with any other offer, discount or promotion.

3.4 From time to time, we may offer promotions, discounts or incentives, including multi-item or conditional offers such as “Buy One Get One Half Price” or similar. All such offers are conditional and subject to their specific terms at the time they are made.

3.5 Where an offer is conditional upon the purchase of two or more bespoke or custom-made products, the offer applies only where all qualifying products are ordered, produced and retained. If one or more products forming part of a conditional offer are cancelled, refunded or otherwise not retained for any reason, the conditions of the offer will no longer be met.

3.6 In such circumstances, we reserve the right to withdraw the offer and to recalculate the price of any products retained by the customer at their full standard price.

3.7 Where, at our discretion and as a gesture of goodwill, we agree to apply a revised discount to products retained following the cancellation or refund of part of a conditional offer, any such revised discount will be applied evenly across the remaining products and will not exceed the value of the original offer.

3.8 For the avoidance of doubt, bespoke and custom-made products supplied as part of any offer or promotion remain bespoke products and are subject to the cancellation and refund provisions set out in clause 6.

4.1  Payments shall be as follows:

4.1.1. a non-refundable deposit of £250 per pair of custom tall boots upon order (in accordance with clause 2.3 or 2.4) and

4.1.2. the balance shall be payable in accordance with the invoice once manufacturing of the product has been completed and prior to collection or delivery.

4.2 If the balance payable under clause 4.1.2 is not paid within 30 days of the invoice due date, we reserve the right, after giving written notice to you, to treat the order as abandoned. In such circumstances, title to the goods shall remain with us and we may resell or otherwise dispose of the goods without further liability to you.

5.1  The delivery date quoted on the order shall not be regarded as the definite date of delivery but only a general estimate. Whilst we will use our reasonable endeavour to have your goods and products delivered as soon as possible, many factors affect the actual delivery date.

5.2  All delivery estimates are subject to change and we will advise you of any excessive changes to our estimated delivery date.

5.3 As a guide, goods and products that have to be manufactured or those which have been made specifically for you have an average delivery lead time of between 8 and 14 weeks but this time is not guaranteed, nor is of the essence of the contract.

6.1.  Cancellation rights for non-bespoke products may vary depending on the country of delivery. Nothing in these terms affects a customer’s statutory rights in relation to faulty or misdescribed goods.

Bespoke and custom items

6.2. Bespoke and custom-made products are made to order to the customer’s individual specifications. Once an order has been confirmed and the deposit paid in accordance with clauses 2.3 or 2.4, the order may not be cancelled.

6.3. Customers may request amendments to their order within 48 hours of placing it. Amendments requested after this time may incur additional costs reflecting work already undertaken.

6.4. Deposits paid for bespoke and custom-made products are non-refundable. The full invoice value remains payable once production has commenced, except where the product is proven to be faulty or materially not as agreed.

6.5. Where the customer has supplied their own measurements, we accept no responsibility for fit and no refund or replacement will be offered on the basis of fit.

Non-bespoke products

6.6. For non-bespoke products and non-sample sale products purchased online, if you change your mind or for any other reason decide you do not want to keep the product, you may cancel your order and receive a refund if you notify us as set out in clause 6.7 within 14 days of receipt of the products. Advice about your legal right to cancel the contract under these regulations is available from your local Citizens Advice Bureau or Trading Standards Office.

This does not apply to bespoke or custom-made products.

6.7. To cancel your order, you must email us at info@celerisuk.com. Please include details of your order to help us identify it. Your cancellation is effective from the date you send us the email.

6.8. If the goods have been delivered to you before you decide to cancel the order then you must return them to us without any undue delay and in any event not later than 14 days after the day on which you advised us by email that you wished to cancel the order. You can either ship them back or return them to us at the studio. If you are returning by post, we recommend you obtain proof of posting or insurance. The product should be returned to us properly packaged, in new condition and unworn. We do not offer free return postage. We reserve the right to reduce your refund if you have reduced the value of them in any way.

7.1. Title will pass once we have received payment in full, including all applicable delivery charges.

7.2. Delivery is complete once the goods have been unloaded at the address for delivery as set out in your order and as confirmed prior to leaving the studio or after being collected by you from us at the studio. The goods will be at your risk from that time.

8.1. We offer a three-month warranty from the date of receipt for bespoke, made-to-measure boots. This warranty is provided in addition to, and does not affect, your statutory rights.

8.2. Due to the extremes and variations in the usage of riding boots, no warranty is offered against wear and tear, negligence or poor maintenance resulting in any fault.

8.3. Nothing in these terms excludes or limits any rights or remedies available to consumers under applicable law.

8.4. We also exclude liability for: 

• 8.4.1. any consequential, indirect or direct or special losses;
• 8.4.2. loss of profits, income, loss of interest or loss of business or business benefit, loss of contract, loss of time, expense or goodwill or reputation, or;
• 8.4.3. any other losses arising out of or in connection with the goods or products howsoever arising and whether under contract, tort or otherwise.

8.5.  Except for the liability of death, personal injury or fraudulent misrepresentation our maximum aggregate liability for all losses damages, costs, claims and expenses howsoever arising out of contract, tort or otherwise shall not exceed the value of your order and we will not be responsible for any other loss or be liable for any other loss or damage howsoever arising.

8.6. Subject to clause 8.7, if:

• 8.6.1. you give us notice in writing within 30 days of receipt that the product does not comply with the warranty set out in clause 8.1.
• 8.6.2. we are given a reasonable opportunity of examining the product,
• 8.6.3. we ask you to do so, you return the product to us,

we will refund the price of the defective product in full or, if you have notified us after 30 days of receipt, we will repair or replace the defective product.

8.7. We will not be liable for breach of the warranty set out in clause 8.1 if:

• 8.7.1. you make further use of the product after giving notice to us under clause 8.6
• 8.7.2. the defect arises as a result of us following any drawing, design or specification supplied by you
• 8.7.3. you alter or repair the product without our written consent;
• 8.7.4. the defect arises as a result of fair wear and tear, wilful damage, negligence, abnormal storage or working conditions
• 8.7.5. the product differs from the description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

8.8. These terms also apply to any repaired or replacement products supplied by us to you.

9.1 All intellectual property rights relating to the website are and shall remain the property of us. 

9.2 We grant to you a non-exclusive non-transferrable licence to use the website for the purpose of browsing and/or purchasing products. You agree that you will not yourself, or through a third party; 

• 9.2.1. Copy the website, except as is necessary for use of the website as set out in these Terms and Conditions.
• 9.2.2. Reverse, engineer, decompile, disassemble or otherwise attempt to derive source code from the website except as permitted by law. 

9.3. You may link to the website if you or any third party wishes without our permission but must link to the homepage and not deep link into the site. You will indemnify us in full if any action is taken against us by any party, or even by the person linking, by virtue of the link created. If a link is created to this Web Site, any use is subject to these Conditions.

10.1 We reserve the right to amend these terms and conditions from time to time. Any such amendments will apply only to contracts entered into after the revised terms have been published.

10.2  If any part of these terms and conditions are held to be unreasonable, invalid or unlawful, the parties agree that the court shall have the power to strike out or override that part whether it be an entire clause or clauses or some part or parts thereof, enforce those terms and conditions as if the offending part or parts had not been included.

10.3 These terms and conditions constitute the entire contract between the parties other than those expressly stated otherwise in these terms and conditions and nothing in these terms and conditions shall give direct or indirectly any third party any enforceable benefit or any right or action against us.

11.1 We will only use your personal information as set out in our Privacy Policy.

12.1 These terms and conditions and any dispute arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

12.2 You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with this agreement or its subject matter or formation.