Terms & Conditions

1.1 Description, information, images and photographs contained in our website, social media pages and brochures are described as best as we can but we cannot guarantee that colours, details and images will be entirely accurate as all of our goods are made from natural fabrics and slight variations will occur.

1.2 Whilst most leathers will be very close in both colour and texture to the leather samples that are available to view in the studio and during private fittings, there might be variations in the shade and depth and as such samples are just a guide and not an exact reference nor can an exact match to any samples by guaranteed.

1.3 As leather is a natural fabric, some leathers will show grains and imperfections but this should enhance the authentic handmade look of our boots and adds to the authenticity. Any such grains and imperfections will fade over time and will not deem the boots faulty in any way.

2.1 You may wish to enquire about our bespoke, custom-made goods and products and seek a quotation from us. Any quotation should not be considered an offer nor shall it be binding on either party.

2.2 Bespoke, custom-made goods and products can be ordered in the studio, through our website, by zoom or by telephone and such orders shall be deemed effective on the day your deposit is received and we send confirmation of your order by email.

2.3 If orders placed by email, zoom or telephone, are accepted, we will issue you with an invoice for a non- refundable 50% deposit or £250 per pair of custom tall boots, which will provide for payment on the terms set out therein.

2.4 Should you wish to order custom goods through our studio, you will be required to pay a non-refundable 50% deposit or £250 per pair of custom tall boots on the date of ordering.

3.1  Prices for bespoke or custom-made products are valid for one month from the date of the invoice or quotation.

3.2 All prices are in pounds sterling and are inclusive/exclusive or any VAT and delivery charges, depending on your country of residence. Outside of the UK you are responsible for any local taxes or duties payable.

3.4 Any offer, discount or promotion available on the website cannot be used in conjunction with any other offer, discount or promotion.

4.1  Payments shall be as follows:

4.1.1. a non-refundable deposit of £250 per pair of custom tall boots upon order (in accordance with clause 2.3 or 2.4) and

4.1.2. the balance shall be payable in accordance with the invoice once manufacturing of the product has been completed and prior to collection or delivery.

4.2 If the balance payable under clause 4.1.2 is not paid within 30 days of the invoice due date, we will assume that you have rejected the goods and therefore we will retain title to the goods and reserve the right to sell the goods to another party.

5.1  The delivery date quoted on the order shall not be regarded as the definite date of delivery but only a general estimate. Whilst we will use our reasonable endeavour to have your goods and products delivered as soon as possible, many factors affect the actual delivery date.

5.2  All delivery estimates are subject to change and we will advise you of any excessive changes to our estimated delivery date.

5.3 As a guide, goods and products that have to be manufactured or those which have been made specifically for you have an average delivery lead time of between 8 and 14 weeks but this time is not guaranteed, nor is of the essence of the contract.

6.1.  Subject to clause, we do not offer refunds for orders placed outside of the UK.

BESPOKE AND CUSTOM-MADE PRODUCTS

6.2. Bespoke and custom-made products are made to order for you and you have 48 hours to amend your order from the date of placing it but if you amend your order in any way more than 48 hours after you have placed it, we reserve the right to charge you any costs and expenses we have incurred in relation to your order.

6.3. Bespoke and custom-made products cannot be cancelled once the order has been processed as these goods are made to order specifically fro you and therefore the invoice cost will be due regardless.

6.4. We do not offer refunds on any bespoke or custom-made products under any circumstances other than for a fault confirmed by the workshop and in accordance with clause 7.13 below.

6.5. Where you have supplied your own measurements, no replacement or refund can be given for a poor fit.

NON-BESPOKE PRODUCTS

6.6. For non-bespoke products and non-sample sale products purchased online, if you change your mind or for any other reason decide you do not want to keep the product, you may cancel your order and receive a refund if you notify us as set out in clause 6.7 within 14 days of receipt of the products. Advice about your legal right to cancel the contract under these regulations is available from your local Citizens Advice Bureau or Trading Standards Office.

6.7. To cancel your order, you must email us at info@celerisuk.com. Please include details of your order to help us identify it. Your cancellation is effective from the date you send us the email.

6.8. If the goods have been delivered to you before you decide to cancel the order then you must return them to us without any undue delay and in any event not later than 14 days after the day on which you advised us by email that you wished to cancel the order. You can either ship them back or return them to us at the studio. If you are returning by post, we recommend you obtain proof of posting or insurance. The product should be returned to us properly packaged, in new condition and unworn. We do not offer free return postage. We reserve the right to reduce your refund if you have reduced the value of them in anyway.

7.1. Title will pass once we have received payment in full, including all applicable delivery charges.

7.2. Delivery is complete once the goods have been unloaded at the address for delivery as set out in your order and as confirmed prior to leaving the studio or after being collected by you from us at the studio. The goods will be at your risk from that time.

8.1. We offer a 3 month warranty, which starts on receipt of the boots.

8.2. Due to the extremes and variations in the usage of riding boots, no warranty is offered against wear and tear, negligence or poor maintenance resulting in any fault.

8.3. All warranties, representations or guarantees that may have been made prior to entering into the terms and conditions whether expressed or implied and whether in writing or orally made are hereby expressly excluded.

8.4. We also exclude liability for: 

• 8.4.1. any consequential, indirect or direct or special losses;
• 8.4.2. loss of profits, income, loss of interest or loss of business or business benefit, loss of contract, loss of time, expense or goodwill or reputation, or;
• 8.4.3. any other losses arising out of or in connection with the goods or products howsoever arising and whether under contract, tort or otherwise.

8.5.  Except for the liability of death, personal injury or fraudulent misrepresentation our maximum aggregate liability for all losses damages, costs, claims and expenses howsoever arising out of contract, tort or otherwise shall not exceed the value of your order and we will not be responsible for any other loss or be liable for any other loss or damage howsoever arising.

8.6. Subject to clause 8.7, if:

• 8.6.1. you give us notice in writing within 30 days of receipt that the product does not comply with the warranty set out in clause 8.1.
• 8.6.2. we are given a reasonable opportunity of examining the product,
• 8.6.3. we ask you to do so, you return the product to us,

we will refund the price of the defective product in full or, if you have notified us after 30 days of receipt, we will repair or replace the defective product.

8.7. We will not be liable for breach of the warranty set out in clause 8.1 if:

• 8.7.1. you make further use of the product after giving notice to us under clause 8.6
• 8.7.2. the defect arises as a result of us following any drawing, design or specification supplied by you
• 8.7.3. you alter or repair the product without our written consent;
• 8.7.4. the defect arises as a result of fair wear and tear, wilful damage, negligence, abnormal storage or working conditions
• 8.7.5. the product differs from the description or specification as a result of changes make to ensure they comply with applicable statutory or regulatory requirements.

8.8. These terms also apply to any repaired or replacement products supplied by us to you.

NON-BESPOKE SAMPLE AND SALE ITEMS

8.9. For sale and sample products, we will only offer a refund for a faulty or defective product in accordance with clause 8.6 where this fault or defect was not notified to you prior to purchasing the product.

8.10. We can only accept returns from customers based in the UK in the event of the items deemed faulty by our workshop in accordance with clause 8.6 above. All return costs from outside of the UK will be payable by the customer. In the event the goods are deemed faulty, we will refund the cost of standard shipping.

9.1 All intellectual property rights relating to the website are and shall remain the property of us. 

9.2 We grant to you a non-exclusive non-transferrable licence to use the website for the purpose of browsing and/or purchasing products. You agree that you will not yourself, or through a third party; 

• 9.2.1. Copy the website, except as is necessary for use of the website as set out in these Terms and Conditions.
• 9.2.2. Reverse, engineer, decompile, disassemble or otherwise attempt to derive source code from the website except as permitted by law. 

9.3. You may link to the website if you or any third party wishes without our permission but must link to the homepage and not deep link into the site. You will indemnify us in full if any action is taken against us by any party, or even by the person linking, by virtue of the link created. If a link is created to this Web Site, any use is subject to these Conditions.

10.1 We reserve the right to alter, modify or many any addition to these terms and conditions at any time.

10.2  If any part of these terms and conditions are held to be unreasonable, invalid or unlawful, the parties agree that the court shall have the power to strike out or override that part whether it be an entire clause or clauses or some part or parts thereof, enforce those terms and conditions as if the offending part or parts had not been included.

10.3 These terms and conditions constitute the entire contract between the parties other than those expressly stated otherwise in these terms and conditions and nothing in these terms and conditions shall give direct or indirectly any third party any enforceable benefit or any right or action against us.

11.1 We will only use your personal information as set out in our Privacy Policy.

12.1 These terms and conditions and any dispute arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

12.2 You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with this agreement or its subject matter or formation.