Our Commitment to the Perfect Fit
We think it's important for you to know that when you invest in Celeris UK, you're choosing a company that stands firmly behind its products and practices — and, most of all, its clients. We're just as passionate now as we were nearly from the start when we introduced our iconic boots to the world, and we’re proud to say that the vast majority of our clients receive perfectly fitting boots, first time — time after time.
But we also believe in transparency. So, we wrote this blog to explain exactly what happens when the fit isn’t quite perfect — and our unwavering commitment to helping you.
Buying Custom Boots is an Investment
Not everyone can visit our studio for a professional fitting, and we understand that. Over 50% of our clients are measured remotely, and yet fewer than 0.5% of boots arrive with fit issues. And even in those rare cases — all is not lost. We’re here to help.
Our Measuring Process (When You're Not in the Studio)
We take fit incredibly seriously. Before we place an order based on remote measurements, we follow a strict, multi-step process:
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We thoroughly review every single measurement you send.
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We’ll often request remeasurements.
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We may require Zoom calls to observe specific measurements.
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We persist until we are completely satisfied your measurements are accurate.
Most clients appreciate our due diligence. Some may find it a bit much. But that’s because we’re not in the business of just ‘making boots’ — we’re here to make them perfect. And perfection takes time.
We cut every boot by hand, to your supplied measurements. That doesn’t always mean two boots ordered at the same time will feel identical — different models and leathers have different foot shapes and stretch factors. A soft, matte leather might feel snug initially and break in quickly; a stiffer, structured leather may feel more rigid until it softens.
We account for all of this at the cutting stage. It’s an art, and it’s one we’ve mastered.
What to Never Do When Measuring:
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Measure yourself (please, don’t!)
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Use measurements from another boot brand
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Add or subtract anything "just in case"
What We Do When We Receive Your Measurements
We scrutinise them. All 24 of them. We know the markers of common mistakes, and we’ll flag anything that doesn’t look right — especially tricky areas like under the knee or the height of the boot.
If we’re still unsure after reviewing, we’ll Zoom with you again to visually confirm everything.
We never just take a measurement sheet and start making boots. That’s how we maintain our reputation for the #perfectfit.
But What If They Still Don’t Fit?
First: don’t panic. If the boots are tight but zip up — especially in soft matte leathers — they may simply need breaking in. Custom boots are made to fit closely.
Boots will also often feel tighter straight out of the mould, especially if they’ve cooled down or travelled. But once on your legs and warmed up, the leather will begin to flex and soften, returning to the intended shape.
We understand leather. We know exactly how it behaves. And we know that nine times out of ten, the boots just need time.
Still Not Working? Here’s What We Do:
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We’ll ask for a fresh set of measurements.
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We’ll assess what (if anything) has changed.
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If nothing has changed and it is genuinely our issue, we’ll collect the boots and stretch them or remake them at no cost to you.
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If the measurements have changed significantly, we may remake them (identical design only).
You’ll only ever pay shipping and any agreed changes to the design.
We always offer solutions. Always.
And please remember — we’re the same people who guided you through this entire process. We care deeply about getting it right. We just ask for kindness in return. We’re a small team, and harsh messages do land hard.
Do We Make Mistakes?
Very rarely — but yes, it happens. In the last five years:
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We’ve made two single-measurement errors.
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We’ve once missed accounting for a full sheepskin lining.
That’s out of thousands of boots. Every boot is cut by hand, then verified by laser. It’s a triple-check process, and we take it seriously.
When errors do happen, we stretch, adjust, remake, or refund. We make it right.
One Final Note on Changing Measurements
Sometimes, measurements change — even when riders think they don’t. Muscle return, fitness shifts, or changes in routine can all alter your leg shape. We’ve seen it time and time again. We’ll still help.
In one case, we remade a pair of boots after the client returned to full riding and their leg shape changed entirely. That’s the level of care we offer.
A Note on Weight Loss Medications
We’re also seeing a growing number of riders undergoing significant body changes due to weight loss medications. These changes can be dramatic and rapid — and leg measurements absolutely are affected. If you're using or planning to use any medication that may lead to fast or major weight loss, we strongly recommend holding off on taking measurements until your weight has stabilised.
We cannot take responsibility for boots that no longer fit due to weight changes post-order. It's simply not something we can account for — and your boots are handmade to the exact measurements provided at the time of cutting. Waiting until your body has settled will result in a far better, longer-lasting fit.
The Celeris Effect
What makes Celeris special is consistency — the same hands, the same table, the same commitment to perfection, every time. We’re not a production line. We’re old-school, passionate craftspeople. And we’re proud of what we do.
We’re here to deliver the most perfect-fitting boots you’ve ever worn. And in all but the rarest of situations — we will.
That is our mission. And that is a promise.
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