Our Commitment to the Perfect Fit
When you invest in Celeris UK, you're choosing a company that stands firmly behind its boots, its craftsmanship — and most importantly, its clients. Our passion hasn’t faded since the day we introduced our iconic boots to the world, and we’re proud to say that the vast majority of our clients receive a perfect fit, first time — time after time.
But we also believe in transparency. So, we wrote this blog to explain what happens when the fit isn’t quite perfect — and to reaffirm our unwavering commitment to getting it right.
Buying Custom Boots is an Investment
Not everyone can visit our studio for a professional fitting — and we understand that. Over 50% of our clients are measured remotely, and yet fewer than 0.5% of boots arrive with any fit issues. And even in those rare cases, all is not lost. We’re here to help.
Our Measuring Process (When You're Not in the Studio)
We take fit incredibly seriously. Before we ever place a remote order, we follow a strict multi-step process:
• Every measurement is reviewed in detail.
• We’ll often request remeasurements.
• Zoom calls are sometimes needed to observe specific measurements.
• We don’t move forward until we’re fully satisfied.
Most clients appreciate our diligence. Some may find it a little intense. But this isn’t about just ‘making boots’ — it’s about making them perfect. And perfection takes time.
Every boot is cut by hand, to your exact measurements. That doesn’t always mean two boots ordered together will feel identical — different models and leathers have different stretch, structure, and foot shape. A soft matte leather might feel snug and break in quickly; a stiffer leather may feel firmer at first.
We account for this during cutting. It’s an art — and one we’ve mastered.
What Not to Do When Measuring:
• Don’t measure yourself (please!)
• Don’t use measurements from another brand
• Don’t add or subtract anything “just in case”
• WAIT if you are on a weight loss program (read this if you are!)
What Happens When We Receive Your Measurements
We scrutinise all 24 points. We know the red flags, especially in tricky areas like under the knee or around the calf height.
If something doesn’t look right, we’ll ask. If we’re still not sure, we’ll Zoom again.
We never just input a sheet and get cutting. That’s how we’ve earned our reputation for the #perfectfit.
But What If They Still Don’t Fit?
First — don’t panic.
If the boots are tight but do zip — especially in soft matte leathers — they likely just need breaking in. Our custom boots are made to fit close.
Boots can also feel tighter straight from the mould, especially after travel. But once warmed up on your legs, the leather starts to flex, soften, and settle.
We understand leather. We know how it behaves. And nine times out of ten, the boots just need time.
But What If They Still Don’t Fit?
First — don’t panic.
If the boots are tight but do zip — especially in soft matte leathers — they likely just need breaking in. Our custom boots are made to fit close.
Boots can also feel tighter straight from the mould, especially after travel. But once warmed up on your legs, the leather starts to flex, soften, and settle.
We understand leather. We know how it behaves. And nine times out of ten, the boots just need time.
Still Not Working? Here's What We Do:
- We’ll ask for a new set of measurements.
- We’ll assess whether anything has changed.
- If the original measurements were accurate and the issue is ours, we’ll collect the boots and stretch or remake them — at no cost to you.
- If your measurements have changed (not our fault), we may remake them in the same design.
- You’ll only ever pay shipping and our standard remake fee, which is significantly less than the actual cost of producing a new pair.
We always offer solutions.
And remember — we’re the same people who helped you from the start. We care deeply about getting it right. All we ask for is kindness in return. We’re a small team, and harsh words land harder than you think.
Do We Make Mistakes?
Very rarely — but yes, it happens.In the last five years:
• Two single-measurement errors.
• One missed lining instruction (full sheepskin).
That’s out of thousands of pairs. Every boot is hand-cut, then checked by laser — a triple-check process we take seriously. When we do make mistakes, we fix them. We stretch, adjust, remake or refund. We make it right.
Changing Measurements
Sometimes, leg measurements change — even when riders think they haven’t. Muscle tone, riding routines, fitness shifts — it all adds up. We’ve seen it countless times, and we’ll still help.
In one case, we remade boots after a client returned to full-time riding and their legs had completely changed shape. That’s the level of care we offer.
A Note on Weight Loss Medications
We’re seeing a rise in significant and fast-changing body shapes due to weight loss medications. These changes do affect leg measurements — often dramatically and unpredictably.If you are using or planning to use weight loss medications, we strongly recommend waiting until your weight has stabilised before taking any measurements.
We cannot take responsibility for fit issues caused by weight changes after ordering. Your boots are handmade to the exact specifications provided at the time of cutting. Waiting until your body has settled will always result in a better fit and longer boot life. Please see our specific blog here.
The celeris effect
What makes Celeris different is consistency — the same hands, the same table, the same commitment to perfection, every single time.
We’re not a production line. We’re old-school craftspeople. We care about what we do.
We’re here to deliver the most perfectly fitting boots you’ve ever worn. And in all but the rarest of situations — we will.